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Aydan McNultyGuest Author

Aydan is the AI & Data Analyst on the CX team. He enjoys experimenting, breaking things, fixing them again, and turning that learning into practical AI workflows that support customers and the team.

Posts by Aydan McNulty

From Human-Led to AI-Native: How We Transformed Our CX Organization in 9 Months
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From Human-Led to AI-Native: How We Transformed Our CX Organization in 9 Months

Three months ago, we launched what we believe is the world's first AI-native customer success organization. Here's what we learned about transforming not just workflows, but the fundamental nature of…

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Nandini Tyagi, Himanshu Sikaria & Aydan McNulty
14 min read