On a typical weekday, our support engineers at Atlan used to start their shift in Zendesk with a familiar feeling: too many tickets, not enough clarity. Someone from the team was always wearing an unofficial second hat – queue manager. They would scan every new issue, guess whether it belonged to a particular product area or issue type, check who…
Whether it’s answering questions, automating tasks, or driving business decisions, modern data teams are embracing AI assistants to move faster. But these tools often fall short when it comes to context. AI agents don’t know where your trusted data lives. They can’t trace relationships across assets or understand how changes will ripple through your stack. Without access to metadata, they’re…
