Three months ago, we launched what we believe is the world’s first AI-native customer success organization. Here’s what we learned about transforming not just workflows, but the fundamental nature of CX work itself. The Genesis: Reimagining What’s Possible It started with a simple observation: every role around us was evolving with AI. Engineers were coding differently with tools like Cursor,…
At Atlan, we’ve been living and breathing Cursor for a few months now. We’ve tested it with background agents, AI-assisted PRs, code generation, bug fixes and many more, pushing the boundaries of AI-assisted development to the next level. Some of it has been surprisingly good. Some of it? Not so much. But if there’s one thing we’ve learned, it’s this:…
Whether it’s answering questions, automating tasks, or driving business decisions, modern data teams are embracing AI assistants to move faster. But these tools often fall short when it comes to context. AI agents don’t know where your trusted data lives. They can’t trace relationships across assets or understand how changes will ripple through your stack. Without access to metadata, they’re…
Our Atlan Advisory Workshops are immersive, hands-on sessions where we team up with data leaders, governance experts, CIOs, CTOs, CDOs—anyone who can help answer the big questions. This isn’t just another “training day” in a conference room. Think of it as an intense, collaborative dive into your governance challenges—only this time, you have an entire squad of Atlan data nerds…
Let me paint a picture: Bob is a talented engineer, eager to make a difference on the team. He works hard and releases several changes to production. However, despite following the proper testing and release procedures, a bad release manages to slip through, impacting customers and causing frustration. Although Bob isn’t to blame, the incident takes a mental toll. He…
